Transcription
Carrie Kerpen:
I track everything. Every email I send. Every time I get coffee. All of the things that I do with people who are qualified. And I also track what value I'm adding to them. I often send them things whether it's sending an article that I find relevant. Whether it's article to get them a piece in Forbes or something along those lines. I always am looking at how I can help people who can help me too.
Bobbi Rebell:
You're listening to Financial Grownup, with me certified financial planner [Bobbi Rebell 00:00:29], author of How To Be a Financial Grownup. And you know what? Being a grown up is really hard especially when it comes to money. But it's okay. We're going to get there together. I'm going to bring you one money story from a financial grownup, one lesson and then my take on how you can make it your own . We got this.
Bobbi Rebell:
Hey friends. Ever wonder how those cool brands, become so cool. Well there's actually a whole business around it. It doesn't happen by accident. We have one of the best in the business here with us, giving us the scoop on how she builds her own social media marketing and branding business. And personal brand. And it is very intentional and thought out. You'll be surprised how much goes into it. Nothing happens by accident my friends. First a quick welcome to our new listeners and our returning ones. So happy you're with us. If you like the show, tell someone. And of course don't forget to hit subscribe so you don't miss any upcoming episodes. I also want to thank everyone that's been emailing me, DM'ing me, posting compliments, on various social media about the video promos. Thank you. I really appreciate it. I did them by myself, and they were so much fun and I'm also really excited that we are having this contest where I'm going to get to make one for one of you, for your business or for you.
Bobbi Rebell:
All you have to do is share them between now and July first. If it goes well, we'll do it again. But I need you guys to share the videos when you see them, retweet them, on Facebook share them, on Instagram. You can repost them and make sure to tag me so that I see it, but I do have software that tracks as well. And you know what? You got to be in it, to win it. So you guys, you've been emailing me asking if you can pay me to make one. This is a way to get one for free, literally the most tiniest effort, totally free and I can't wait to see who I get to make one for. It's going to be really fun. Let's go to our guest. Likable Media's Carrie Kerpen, is the host of all the social ladies podcast, the author of Work It: Secrets for Success from the Boldest Women in Business. And she also, because she has so much free time, she's also a mom and a wife by the way, she hosts a Facebook watch channel, under the Work It brand as well.
Bobbi Rebell:
She has fun for sure, but as you will hear she is meticulous in tracking her return on brand building investment. Carrie has specific metrics and goals, with all this content creation going on. She is laser focused on making sure that all of the pieces of her Likeable strategy work together. Like I said guys, nothing happens by accident, there's not a lot of luck involved. It's a lot of hard work, here is Carrie Kerpen. Carrie Kerpen you're a financial grownup welcome to the podcast.
Carrie Kerpen:
Thank you so much Bobbi, I'm so happy to be here.
Bobbi Rebell:
And I love watching all of your different developments to your journey, in addition to being the head of Likeable Media, you have your podcast, All the Social Ladies, because you're a social media agency. You have your book, Work It: Secrets for Success from the Boldest Women in Business. And of course you have columns in Ink and Forbes, and now you're in TV videos. You're everywhere Carrie.
Carrie Kerpen:
Thank you. I try. I'm trying.
Bobbi Rebell:
Wait I have one more shout out. Your company, Likable Media, is the sixth best place to work. Is that in the world, or just New York City?
Carrie Kerpen:
That's New York. Sixth in New York City, but if you ask me it's the best place in the world to work. Because everybody's really does have a great time here.
Bobbi Rebell:
And I visited it, and I can attest it's a really great group of people that you have working at Likable, so. That's a very well earned, accolade. Is that what you call it? Award?
Carrie Kerpen:
Yeah.
Bobbi Rebell:
I don't know.
Carrie Kerpen:
An accolade, a distinction. Any of the things.
Bobbi Rebell:
All good things, yeah. So you do a lot for your work. So for your money story, what we're going to talk about is the fact that, while you definitely have to focus on the bottom line and earning, you have a nicely growing staff, you've got to support that payroll. At the same time, your money story has to do with making some business decisions, that aren't immediately obvious how they're going to pay off. Tell us what happened.
Carrie Kerpen:
Absolutely. So I have typically been very bottom-line focused in building my business and growing. You know, we grew when we started, my husband and I started this business with $10,000 in the bank, and we worked our way up, as an agency. You would sell clients, you would get in money, you would hire people. And sort of grow organically. We didn't take in funding or anything like that. And I had always been super conscious of the bottom line. And once we got to a point where I felt like we were really stable and I had a good understanding of our profit margins. I decided to take a certain amount of the profit margins and invest in brand building and investing in myself. I started with a podcast, which most people do a podcast, and look at it and say okay, how am I going to make money from advertising. I wasn't-
Bobbi Rebell:
Well you are the advertiser. Likable is the sponsor.
Carrie Kerpen:
Exactly. I invest-
Bobbi Rebell:
And you've turned people down.
Carrie Kerpen:
Yes-
Bobbi Rebell:
I know that you've been approached by outside sponsors.
Carrie Kerpen:
Outside sponsors, networks, et cetera. I don't take advertising for that podcast. I didn't take you know, a ton of money for Work It. You know just a simple amount to write it. And really didn't focus intensely on making money from book sales. And I really don't focus on incorporating any sponsors into Work It, now the series that I run on Facebook Watch. I really looked at that as a long game investment, in Likable's future, and in my future. How am I going to build a brand and focus on the brand building activities, and keep it out of being sponsored, you know, really just be truly focused on building the brand and adding value. And not worry so much on that about the bottom line. Understanding that investing in that upfront, yields a long-term result.
Bobbi Rebell:
Were there discussions with your team about this? With your husband, who's not fully involved in the business anymore, but he's still obviously an advisor in your life?
Carrie Kerpen:
Yes. So there were discussions around this both with my team and with my husband who serves on the board at Likable. So I would say that the first place I learned this from was my husband when he launched a book, that became a New York Times bestseller, called Likeable Social Media, back in 2010, when we were building the business. And we had just renamed our business Likable, it wasn't originally Likable when we started.
Bobbi Rebell:
What was the original name?
Carrie Kerpen:
The original name was the Cabas Kerpen. We had no idea what we were doing.
Bobbi Rebell:
Oh that's so interesting, I never knew that. The Cabas.
Carrie Kerpen:
It was a very brief period of time we were the Cabas for about two years and then we decided to do Likable when, on the Facebook it was still like become a fan. You didn't even like a brand page. It was so fortuitous that as we did that, that really propelled are growth forward. Yeah so, Dave launched this book, invested a ton of time and energy in it. Essentially had me running the business while he was working on that brand. Didn't focus so much on book sales just focused on really getting his brand out there. And that really did help propel our business forward. So I learned from him, to do that, but I had a little bit of a lack of confidence of doing that, because I was uncomfortable, A, investing in myself, and B, putting myself in the spotlight. And so I had hesitated for a long time to use that strategy.
Carrie Kerpen:
Once I decided to use the strategy, I also met with the management and leadership team here at Likable, and said hey, I want to be where I can best serve the company. And I think the way I can best serve the company is to help drive leads through building a brand. What do you guys think if we take this year, and we really invest in that? And they thought that it was actually a great idea. And so I had the management structure in place, where the day to day handling of clients, was taken care of by my president, and the leadership team here at Likable. And so that I allowed myself, and freed myself up to do this. And once I had buy in from them, and buy in from Dave, I was ready to go.
Bobbi Rebell:
All right. So you were very aware that this was not going to be revenue driving. This was about brand building. What is the lesson then for other people who maybe want to do something that is not direct to the bottom line because there is so much pressure. How do you know when it's worth it? Because there's also the danger that you could say I'm doing this, but they're kind of just going down a road where they're doing something fun and fulfilling but maybe it doesn't necessarily pay off. Not every ... In other words, you were very directed, but how can you tell what is going to be a productive brand building exercise, non-revenue producing thing that you're going to do, that will lead, playing the long game, to building your business, as opposed to something that's just kind of going down the road.
Carrie Kerpen:
I have a few tips on this. So the first is to make sure you have enough in the bottom line to be able to invest in doing this. So I wouldn't recommend starting with this, when you have no bottom line, and no source of income or ability to do this. You need to be at a point where you've built your business enough to be sustainable, and have enough income that you're willing to invest. The second thing, is that you must be able to really articulate the way that this will help your business in the long run. So for me, when I do interviews, I make sure that a certain percentage of interviews are with women who I think can either be future clients or are people who can help me grow Likable. Either as advisors, or something along those lines. And I'm helping them by giving them a platform, and they're helping me, by helping me not only grow my network, but find the right people to work with. And I think the third piece, of what helps you set a strategy like this, is to have a long term goal. So, I wouldn't do this without an ability to have a long term financial goal attached.
Carrie Kerpen:
So in other words, the actual activities may not produce revenue. However, I can pull back and say, because of the women I've met through this, or because of this activity that I've done, I've been able to generate $5 million, over the course of five years. So something that is more long term, helps you thinking in the long term vision. This may not make you money right now, but how will this make you money in the long term?
Bobbi Rebell:
Did you set specific goals?
Carrie Kerpen:
Yes, I set specific goals for everything that I do. First I set specific goals on the bottom line that I need to produce for the, right now. So what are the activities that I'm doing right now that generate revenue? Then on the long term goals, I start with how many people am I going to need who I would describe as qualified? How many women or men am I going to network with who are potential clients of Likable. If that were my strategy. And then, it starts with the number of people I meet. Then the number of touch points, how many times I connect with them. I keep it all really well documented, so that I know that I'm nurturing relationships over time. And I think that's one of the keys to really looking at a long-term strategy. One of the dangers of a long-term strategy is you could say, oh it's so long term, it feels so far away I don't really need to worry about revenue at all. However with that, you can get really lost and invest too much in the current activity that you're doing to build a brand and then not reach the long-term goal. You have to always have that long-term goal in mind and I always have a revenue goal in mind when I do that.
Bobbi Rebell:
And you're being intentional, and you're tracking what you're doing.
Carrie Kerpen:
I track everything. Every email I send. Every time I get coffee. All of the things that I do with people who are qualified. And I also track what value I'm adding to them. Like I often send them things. Whether it's sending an article that I find relevant. Whether it's helping to get them a piece in Forbes or something along those lines, I always am looking at how I can help people who can help me too.
Bobbi Rebell:
Another way you can help people is with your money tip, which has to do with negotiating.
Carrie Kerpen:
Yup, in negotiating use what I call your mental mute button. In other words, sometimes when negotiating, we tend to talk way too much. We will go, well I think this, and I think I'm worth this, or I think I should be getting this. And here's why. And let me give you all of these reasons. Instead use a mental mute. Let's say you're negotiating for a speaking engagement. What is the speaking fee for this engagement? And then pause. Let them own the awkwardness. Let them ... Don't say well I normally charge this and well I normally do this. If you just put yourself on mute, let the awkwardness go to them, let them talk, and then give yourself the power to respond. Take a minute. And take a pause. Use that mental mute button and your negotiating will get a lot better, a lot faster.
Bobbi Rebell:
I love it. Do you ever leave completely and then come back and say I'll think about it, or do you feel you have to give an answer right away?
Carrie Kerpen:
No, I love stalling, I don't mind stalling at all. I think any kind of awkwardness to put on them is good, and owning your own time and your own power in that way is great.
Bobbi Rebell:
All right, Carrie Kerpen, tell us what's going on. The book is already a best-seller. Now you're doing more video.
Carrie Kerpen:
Yup. So you can watch Work It on Facebook Watch, under Carrie Kerpen. You can get Work It, at workitthebook.com. And follow me at Carrie Kerpen on all social handles. It's all the same thing. Carrie Kerpen.
Bobbi Rebell:
Awesome. Thank you Carrie Kerpen.
Carrie Kerpen:
You are welcome Bobbi.
Bobbi Rebell:
Carrie makes it all look so easy, so it was great to hear the behind-the-scenes. There's a lot of thought and intention going on with everything that Carrie does. Not the least of which is that she didn't start doing all this personal branding until the time was right. So financial grownup tip number one, don't forget, you need for your business to have enough financial stability, so you can do things like meet payroll and other financial obligations, before you go out and do this big brand building like Carrie did. It's not that brand building is a luxury, or nice to have. It's needed. Totally. But keep the lights on in the most basic sense, paying your employees, making sure that payroll is happening and your business is running. That's got to come first. Financial grownup tip number two. Track everything. It is great to be social with clients, potential clients, and business related friends. And sometimes the lines get really blurred with who's a friend, who's a business acquaintance, who's a client. Life is messy.
Bobbi Rebell:
But this is still something that's important. It's something I don't do. But Carrie made me think about it. It is something worth starting to track. A connection made years ago and nurtured, can yield results now or in the future. Don't just go to people when you need something from them. Go to them, when you can give them something that may not even be something that they have been asking you for. Proactively offer to do something for them. Something you know they could benefit them. So many of the best opportunities come from the most tangential contacts. Often people that are not even in your closest circles. It's karma. It'll come back to you. So go today to someone that you haven't touch base with in a little bit, and reach out. And see if there's something you could do to help their business. All right I have been totally overwhelmed by emails and DM's, Facebook Messenger, social media comments, texts and in-person requests, for those promo videos. Just a reminder they are not for sale but they are available to win if you are interested. Very easy.
Bobbi Rebell:
All you have to do is when you see the promo videos on social media, retweet them, share them, repost them, tag me if you can. I do have software that tracks it either way, but just to be sure feel free to tag me when you do that. Don't assume by the way that you're not eligible for some reason. The winner of a recent book giveaway contest for Randi Zuckerberg's Pick Three, was someone that I knew, but you know what? She was first to enter, she was enthusiastic, she flowed directions and she was so excited when she won. As long as you're not related to me, and as long as you don't have any financial ties to the podcast, you are in. And guys isn't free better than paying for a video? I'm excited to see who wins. Anyway, on that note, I'll have to come up with a really good video, a really likable video I should say, for miss Carrie Kerpen.
Bobbi Rebell:
I hope you enjoyed her story about investing in brand building. And doing things that sometimes a re a little bit out of our comfort zone. It's hard, even for me. I'm having a tough time getting comfortable sharing more of my life, personal things, but I'm working on it. I confess to not being good at tracking all of my various business coffees and all that stuff. More to come we'll see. But the responses make it worth it, So thanks to all of you. And thanks to Carrie for getting us all one step closer to being financial grownups.
Bobbi Rebell:
Financial Grownup with Bobbi Rebell is edited and produced by Steve Stewart and is a beer cave media production.
