Mekanism CEO Jason Harris has always prioritized face to face human interaction. But since that’s not an option, he has found specific ways to re-create that experience online, and is getting results. Jason shares them, along with how strategies from his bestselling book The Soulful Art of Persuasion can be adapted to the evolving work from home culture.
Bobbi Rebell:
Let's get into some of your strategies from The Soulful Art of Persuasion, and how we can apply them to what so many of us are experiencing right now. Now, you break it down into four areas. The first one, you really like to talk about being original. How does that apply to what's going on now, and how can people leverage that concept?
Jason Harris:
Yeah. So I think that this concept applies in a pandemic, in a shelter-in-place, or not. But the idea of being original is really about showing some psychic skin, being vulnerable, being yourself, not doing the typical sales beliefs that you typically hear, which is mirror and matching your audience, or trying to find common interests to make them like you so that you build a relationship, so you can create a transaction.
Jason Harris:
It's really about being strong enough to be vulnerable and putting yourself out there so that somebody learns your idiosyncrasies and what makes you tick, so that they will do the same and share with you. That creates a bond. So it goes against conventional selling wisdom of mirror and matching your audience, and it's really about leaning into who you are and being yourself. So that's really fundamental to persuasion.
Bobbi Rebell:
So can you give us an example of how that would be applied in this environment?
Jason Harris:
So how it might be applied in this environment is really trying to think of telling the story. So when you might be on a Zoom or Skype, or what have you, with a new client, or an existing client that you have a relationship with, try to think of telling a story, an original story about your experience. It could be good or bad, it could be something good that happened, it could be a challenge that you had to overcome.
Jason Harris:
Try to avoid just doing the typical, "Yeah, it's hard. I can't wait to when we get back. Nobody knows anything. What do you think of Fauci?" Really try to relay a personal experience or an antidote that will get the other person, over video, to open up to you and create more of a collaboration or a bond. But that takes preparation and thinking through a story that you want to talk about versus just hopping on and saying, "How are you? I'm fine." So that's one way you can do it.
Bobbi Rebell:
So you'd have to build in the time for that and maybe have something prepared, like a funny anecdote prepared, something you did with your kids or something going on somewhere else that's interesting.
Jason Harris:
Yeah, exactly. For an example, I tell a story, my kids are in California and I'm in New York during this. I might get on and say, "It's been hard FaceTiming with my kids and we needed to create something, so we do an hour a day and we're writing a children's book together. We go around and each session ... I have two boys. One of us leads the story and we're writing the story that way, and that's a way for us to bond because I'm missing my kids and I'm missing an experience. So I'm creating an experience through this with them." And so that might be a story that I would tell that someone would remember, and then they might share an interesting story or some hard thing that they're going through and how they're getting through it.
Bobbi Rebell:
Another thing that you talk about is generosity, being generous. Can you talk about how that applies, maybe with like online etiquette and how we behave online?
Jason Harris:
Sure. So generosity, the basic ... That's principle number two, and the basic principle there is giving something away without expecting anything in return. And that can be advice, it could be stuff, it can be your time, it could be an article that you found. One way I do this during this time, is instead of thinking of broadcasting ... You might post something on Instagram or one of your social platforms, and broadcasting it out to all of your followers at once with something that you're saying. What I try to do during this time, is think about people that I'm trying to connect with. It could be personal, it could be professional, it could be past clients, clients I'm trying to attract. I think of an interesting article that I found online that I can email or text them directly, that would apply to them, instead of just putting myself out there to all the followers and not making it a one-to-one connection.
Jason Harris:
So during this time I'm thinking of one-to-one connections that make people when they might have anxiety, or they're at home, or they're bored, know that I'm thinking about them. I do that simply through an email or a text. Something that I know is of interest to them, I'll send them a thought. Or I'll do a little search on, if my client is in the dating app business, I might find an interesting survey and text it to them, even though we're not necessarily talking about work. And it just says, "Hey, I'm thinking about you." So that's one way I apply ... That's, to me, an act of generosity, because you're creating a one-to-one connection.
Bobbi Rebell:
You also talk about, in the book, how to survive a social catastrophe in terms of especially online connections. How do you do that? What could happen? What kinds of things have you observed happening or heard about happening and what can people do?
Jason Harris:
During this time I don't know if I've necessarily heard of more catastrophes, but how to recover from a social catastrophe, I always think about Watergate, I think about Richard Nixon. The famous quote from that time was, "It's not the crime, it's the cover up." And you think about Bill Clinton, it's the same thing. It's not necessarily what he did, of course, what he did was strange and odd and off with Monica Lewinsky, but it's the fact ... It was the cover up, the fact that he said, "I did not have sexual relations with that woman." It's the fact that Richard Nixon denied that he was breaking into Watergate to steal documents.
Jason Harris:
I think that is the biggest thing. It's really, if you do do a mistake online, you have to be honest with yourself that you did it. You have to look at why you did it, what was behind the idea, so that you can then simply come out and apologize. So it's really ... That's one way, when you do something that you shouldn't have, you have to explain why, and then apologize quickly for it. And when you let it drag on or you deny it, it all comes out in the end, and that's when you get in deep trouble.
Bobbi Rebell:
The third principle you talk about is about being empathetic.
Jason Harris:
Yeah.
Bobbi Rebell:
How does that apply these days? I mean, it has to do a lot with the way that you communicate, especially in these times when it's a little bit awkward for many people. Not everyone is so comfortable here, and you have to collaborate with people in this new setting that is very unnatural and clunky sometimes.
Jason Harris:
It is clunky. Yes, it is. One thing that you pulled out from the book is this idea of collaboration, and that it's really important to collaborate. If you want to persuade people, you have to think of interest, not of reason. So you have to think of what makes that person tick, what's behind that person. Not logic and facts and data to convince them. It has to be about something that they would care about to get them on your side.
Jason Harris:
And so back to I'm trying to convince an ad campaign that we're trying to develop, I have to convince people on the team why we want to do this campaign versus the other campaign. So I have to think about what elements that they might like or what a client might like, or what would appeal to the brief that the client sent me, and try to make them feel like they are creating it with us or with me. So if someone feels like they're on your side, the chances to persuade them jump dramatically. If they feel like they have an idea and you have an idea and you're on different sides, then it's going to be very hard to persuade them.
Jason Harris:
And so for people doing work at this time, I'd recommend if you're working with a client, doing multiple check-ins to get to whatever you're trying to sell or present, or get them to buy off on or persuade them on, so that they're building the idea or the concept, or whatever, the sponsorship, whatever it might be, they're building that with you because you're doing multiple touch points, which are even more important when we're doing everything over video. So collaboration is really a critical element to selling.
Bobbi Rebell:
It's challenging because I mean, you've talked about it in your book, that it's really important to get in front of a client to show them, make the trip, travel around the world, to see them in person. That doesn't happen anymore. So it's interesting that you're saying now it's the frequency of the touch points is a really important thing.
Jason Harris:
Yeah. That's a good recall on the book. That's impressive. But yes, I mean the in person persuasion and selling to create your business is kind of everything. And so that in person touch about being with them, when you take that away, the only replacement is to see them more often and frequently because you can't be in person with them. It's not I'm going to go away for two weeks and then come back and present you this huge deck. It's about doing multiple check-ins. It takes more work quite frankly, to do that, but they're going to feel like they're bought in with you and they're collaborating with you, and your chances of persuading them, whatever it is that, whatever your business is, will go dramatically up.
Bobbi Rebell:
The final principle that you talk about in the book is soulful, and it also obviously lends itself to the title. This, to me, is the hardest thing to communicate and to be successful at, given the tools that we have right now. I mean, how does that translate to the way that we're working now and the way that we're communicating, not just a business, but with friends and family as well?
Jason Harris:
Yeah, that is the hardest thing to do right now. The final principle of soulful, the concept behind it is really that whatever skill you have, whatever you're doing, you need to also add a layer of purpose, something that's greater than yourself, where you can become an inspirational person. And so for me, it's using my advertising powers to do social good campaigns, do pro bono campaigns, because that's inspirational and that's persuasive, and that's doing more than just thinking about profit and being transactional. It's doing something bigger and better for the world.
Jason Harris:
Anyone can really apply that principle in whatever skill that you have, but during this time, you really have to figure out how to do that in a way that ... You're working hard and everything's more challenging, but how can you do that in a simple way? So an idea might be that if you're a financial expert, you might find a group that really could use, Bobbi, the books that you wrote, and you would donate those books. Or maybe you'll do a reading to an online class about some of the principles in your book or a story that you might find. You'll just do that for free, for goodwill, to get people talking. And maybe you name that thing that you're doing to educate students or to the financially insecure or unstable. Maybe you're helping them with some techniques or are doing some storytelling. Maybe you do that half hour a week, and people can do a live webinar and tune in for free.
Jason Harris:
But whatever your skill is, apply that to do something that's good and it'll make you feel good. It'll make you a more persuasive person because it shows that you truly don't just care about your own business, but you care about the greater world. And that inspiration will make you a more influential person.
Episode Links:
Jason's website - www.thesoulfulart.com and mekanism.com
Follow Jason!
Instagram - @jason_harris
Twitter - @jason_harris
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