Starting your life is expensive, and so is starting a business. Canvas and Hyde Founder Lisa Pongrass quickly learned that not having insurance, or ordering in bulk to save money can come back to hit your bottom line before you even have a top line.
Lisa’s Money Story:
Lisa Pongrass:
So interestingly, I'm self-funded and when I started the business I had to go out and source all of the materials. And having never worked in this field before, I went door to door, found the great leathers. In fact, I flew to Miami to get the hides hat I was using initially for the bags. What I found, and because I guess when there's skin in the game, your own skin in the game, so much of it you really want to get the best prices for everything. And I found that people offered me greater discounts when I bought volume, which is pretty much standard in the industry. So of course what did I do? I bought volume in the assumption that I would be making certain amount of inventory.
Bobbi Rebell:
Did you have any presales at this point?
Lisa Pongrass:
None.
Bobbi Rebell:
You had no orders. Okay.
Lisa Pongrass:
No orders at this point. I'm a brand new brand. Never made a bag before. And I guess someone had said to me once that one of the single biggest contributing factors to small business failure is a lack of cashflow. And it obviously didn't resonate enough because I found quite quickly that I had all this great material but not the cashflow to use it to go into production with all the bags. So had I had my time again, I definitely would have done that a little bit differently.
Bobbi Rebell:
So what happened? How'd you get out of this mess?
Lisa Pongrass:
How did I get out of the mess? Well, I didn't use all my capital and I did start selling the bags quite quickly. I got into 23 stores and that was then able to bring money back into the business. There were a few sleepless nights in there. In this industry, in the fashion industry, you make things and you, unless everything is for order, you never know if it's going to work or not. There's a little bit of a risk and a lot of luck. Fear is a little bit paralyzing. So I tried to not come from a place of fear. I had to have confidence and I did have confidence in what I was creating. I was just very lucky to be around women friends who empowered me and kept me going. For example, when you're buying the skins, you get a better price to buy more. But when you buy the hardware, I use the very best nickel plated brass, the best hardware, and it's expensive.
Lisa Pongrass:
But if you buy a thousand of something, it's not as expensive. So I was buying in the thousands of these pieces of hardware. I use them all in the end. I mean, it's three years in, so I've actually had a chance to use them all, thank goodness. I've still got some skins sitting in storage, but how did I get out of it? I think just then the cash flow started to change the sales. So I would be getting checks from my retailers and I was able to get myself out of it. You know, looking back, if someone had said to me, "Pay a little extra but get less so you're not in the hole for that amount of money." I probably would have listened and that would've been a more prudent way to go about it.
Bobbi Rebell:
Did it motivate you in a way because you suddenly had a clock ticking, even though you had a little extra cash? There's something to be said for that pressure, whether it's welcome or not, it was there.
Lisa Pongrass:
Absolutely. Look, it's a catch 22, because by getting a better price when you're doing your costings, you're able to use that better price to put together what it actually costs you to make. However, if the money is tied up on developed or manufactured bags, then it's dead money.
Bobbi Rebell:
Did you have any business background? I mean, what were you basing all these ideas on?
Lisa Pongrass:
So I'd worked in PR and Marketing. I'd worked for a magazine as a Deputy Editor of a fashion mag, and I'd also worked as an agent, a fashion agent. So I'd been in sales, but I'd never been in the business side of production before. The logistics of just going into production, of sourcing materials, of getting the best prices for things. I'd never done any of that and I had zero experience. Luckily I was very naive, because I look back now and had I known what I know now, I think I would have been too fearful to go into it. But I was ... ignorance is bliss in a bit of a way, and I thought, "How hard can it be? It's not brain surgery."
Bobbi Rebell:
How did you educate yourself?
Lisa Pongrass:
Trial and error. I've made some mistakes that were very costly. One mistake that cost me $8,000, that I'll never see is my manufacturer delivered my first order from overseas. So now I've diversified manufacturing. It's New York and Italy, and they just sent the order and they didn't insure it. I didn't know, I just assumed that that was part of the shipment. They didn't insure it and FedEx lost one of my boxes. So they didn't cover it. My manufacturer didn't cover it and I had to wear it.
“Slow down and don’t rush into committing to things you don’t need.”
Lisa’s Money Lesson:
Lisa Pongrass:
You know, one of the ones that I've learned is there are lots of hidden costs that you don't see day to day. For example, when you have a website and you're with Square, there's a monthly fee. When you sell something, there is a vendor's fee, which is I think three or 4% transaction fee. Google Drive. There's a monthly fee. QuickBooks, there's a monthly fee. There are so many fees that you sign up for at the beginning and then after a while you're thinking, "Wow, why is the bank balance diminishing so rapidly?" And then when you go back in and you check it out, you think, "Well, I don't really need that anymore. I don't need QuickBooks yet." Certain businesses, every business is different, but I certainly learnt that I signed up for things like Yelp or certain social media things that I really didn't need to do and I thought I did.
Bobbi Rebell:
So it sounds like basically when you started your business you had costs, whether it be from buying too much inventory initially, too much supplies, and also maybe signing up for so many things that are ongoing subscriptions that maybe you found out you didn't necessarily need, they weren't quite right. What is the lesson from all of this for our listeners?
Lisa Pongrass:
I think take it slow. I think probably slow down and don't rush into committing to things that you don't really need. At the time, you think that you do need them. And then maybe revise it more regularly than I did. I certainly know that for the first year I worked out of my home, which was a good thing to do. I had that advice from people, don't go and get an office or a showroom too quickly, which I didn't do. And I'm very glad I have an office and a showroom now and I don't think I could ever work from home again, because I've just grown too much. But take it slow, take it slow.
“Unless everything is for order, you never know if it’s going to work or not. It’s a little risk and a lot of luck.”
Lisa’s Money Tip:
Lisa Pongrass:
I recently was going through my finances and I saw that one of the biggest expenses I had monthly was my dry cleaning bill.
Bobbi Rebell:
We can all relate.
Lisa Pongrass:
I do buy quality, so I'm wearing things that are from 10 years ago, [inaudible 00:10:49] beautiful quality. So I bought a steamer and I realized that you can have something that's beautiful that says dry clean only, but it doesn't literally mean that you have to dry clean it. You can steam it yourself. So I'm hoping that that's going to really reduce my cost.
Bobbi Rebell:
Well, you also, and I'm going to force you to throw in another one that you mentioned to me before we started recording, about your dog, which is another fun, easy way to save money. Maybe not always fun.
Lisa Pongrass:
My baby. Well, grooming is so expensive. So, now I obviously I can't cut him myself, but I wash him myself and it's a really nice bonding experience for my baby and I, but it also saves me between 80 and $100 for a wash. So I do that. We do that every three or four weeks and he loves it and I love it.
Bobbi Rebell:
And it's so cute. It's so cute. And that's significant money. That's for real. I mean, if you're saving a hundred bucks a month, that's $1,200 a year. That is a lot of money.
Lisa Pongrass:
Yeah. Not only am I saving money, but he and I are having a fun time. In fact, it always seems like one of those things, "Oh, I've got to wash the dog." And then the minute you started, it's so much fun.
Bobbi Rebell:
It is. We actually, we wash our dog. My listeners know my dog is Waffles, she's a Morkie and my husband's really primarily in charge of the washing. I am in charge of the drying. And she loves it, she loves it.
Lisa Pongrass:
Does she love it?
Bobbi Rebell:
She goes into the shower? Yes, and she's super cute and she always looks so good when she comes out all clean.
Lisa Pongrass:
Does your dog run around the house crazy when she's wet?
Bobbi Rebell:
No, she does not. She stands nicely and waits for us to dry her. She's a very well behaved dog, so I take it yours does.
Lisa Pongrass:
When he's wet. He can't wait to get out of the towel and then he just zooms around the house and rubs up against the sofa. It's very funny.
“Luckily I was very naive, because I look back now and had I known what I know now, I think I would have been too fearful to go into it.”
Bobbi’s Financial Grownup Tips:
Financial Grownup Tip #1:
Lisa went through her business expenses and realized that all the little things were really adding up to big things. This applies to apps, subscriptions, and probably a lot of things that I'm not even thinking of right now. Some of them may be worth it, but sometimes you realize maybe you don't need the premium version of everything. Maybe you can step it down a notch. Do an inventory of all the little things, cut as many as you possibly can, maybe cut all of them even and then just add them back in one by one, the ones that you feel you really need or you miss.
Financial Grownup Tip #2:
Lisa talks about buying a steamer and slashing her dry cleaning bill. She also washes her dog at home. The truth is we can all do a lot more at home. If you're into facials, maybe go sometimes, but do some at home for example, or find ways to make things last longer. Take your shoes and have new soles put on them instead of going out and purchasing new ones. It's also a lot more sustainable, better for the environment.
Episode Links:
Lisa's website - www.canvasandhyde.com
Follow Lisa + Canvas & Hyde!
Instagram - @canvasandhyde
Facebook - @canvasandhyde
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